Refund policy

Returns & Refunds

Ihipnjaidyxjuvule
Jörg Michael Iwanczuk
Sprossenwandweg 2, 90402 Nürnberg, Germany
Email: info@ihipnjaidyxjuvule.store
Phone: +49 911 16090800

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@ihipnjaidyxjuvule.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A set, complex or accessory must be returned complete and in its original packaging; equipment that has been fixed to a wall or assembled cannot always be returned in a resaleable state. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check your wall and its structure, the clearances and the children's ages and weight before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Rungs, ropes, rings, straps, mats, finishes and fixings wear with use and are stocked as spares; ropes, rings and grip chalk are consumables to check and replace. Damage or injury from equipment fixed to plasterboard alone instead of load-bearing structure, a floor-standing complex not anchored, use without a crash mat, beyond the stated age or weight, or with fixings, rungs or ropes left worn, is not a warranty defect — these are play and exercise products, not medical or therapy devices, to be installed, supervised and maintained correctly.